Please join us on Friday, April 12th, at 3 p.m. in the Carnegie Building for our ninth Faculty Colloquium of this semester.
Presenter: Ashley Nixon, Associate Professor of Human Resource Management and Organizational Behavior
Title: Globalizing Emotional Labor: How to Account for Cultural Differences?
Abstract: Increasingly, work stress and its negative consequences are receiving attention as the costs to individuals, organizations, and our society mount. Emotional labor, or process byIncreasingly, work stress and its negative consequences are receiving attention as the costs to individuals, organizations, and our society mount. Emotional labor, or process by which employees manage their emotions to meet organizationally mandated emotional display rules (Hochschild, 1983), is a work stressor that is associated with a range of cognitive, affective, and behavioral strains for employees. Emotional labor is particularly relevant and detrimental for service workers, an occupational group that is rapidly growing globally.
In this talk, I will discuss a stream of research examining emotional labor in cross-cultural contexts. Several projects, conducted with a global research team, examine the impact of national, organizational, and individual level cultural differences on the emotional labor-strain process in the United States and Turkey. Cultural values at each level impact and interact to impact service employee strain. Additionally, a new research initiative developed with the support of WU, AGSM, and the Fulbright Specialist program will be discussed.
Students are welcome and coffee and treats will be provided. We look forward to seeing you there.
Note: There will also be a special TGIF reception following the lecture that will be open to faculty from all schools. This is the third TGIF event this semester with Colloquium speakers from across the University. These opportunities for cross-University gathering and conversation are sponsored by the Office of the Provost and Senior Vice President.
Bill Kelm and Daniel Rouslin
Faculty Colloquium Coordinators